Natura Lodge Rental Terms and Conditions
1. Reservations / Payments:
The reservation becomes effective once the client has sent a deposit of 25% (50% for groups) of the total rental amount, either by credit card, bank check, bank transfer, or ANCV holiday vouchers. You will then receive a confirmation email containing practical information regarding your stay. The balance of your rental must be paid no later than 1 month before the start of your stay.
Any reservation made less than 1 month before the start of the stay must be paid in full at the time of booking.
Please note: if the deposit is not paid within 8 days, Natura Lodge may cancel your pre-reservation and make the accommodation available for rent.
Natura Lodge reserves the right to refuse reservations for one or two nights on bank holiday weekends, long weekends, school holidays, and in July and August.
Any additional services will be payable on the day of departure, according to the rates displayed on site: meals, drinks, extra beds, massages, etc. The prior confirmation sent before your arrival will therefore no longer be binding if you have used additional services and/or if the number of people staying has changed.
Accepted payment methods on site: Bank checks / Holiday vouchers (ANCV) / Cash / Credit Card.
2. COVID-19 Health Protocol:
We are doing everything we can to welcome our guests in the best possible conditions by respecting the current health protocol.
To help us best implement this protocol, we ask our guests on the day of their departure:
- to place their sheets in the laundry basket in front of reception
- to return their courtesy tray to reception if it was used during their stay
- to dispose of their trash in the designated container.
3. Arrival / Departure:
For better organization, Natura Lodge welcomes guests from 4:30 PM to 7:30 PM. Guests must notify Natura Lodge in case of late arrival.
Departure from the site must be before 11:00 AM (before 10:00 AM for gîtes).
Adherence to arrival and departure times ensures the proper maintenance of the rented premises.
4. Rental Cancellation
Because the unpredictable can unfortunately never be foreseen, we strongly advise you to purchase cancellation insurance when making your reservation with our partner "Campez Couvert".
4.1 - All cancellations must be notified by you BEFORE your arrival by email or telephone.
For any cancelled stay:
- More than 1 month before the arrival date: we will retain the 25% deposit paid;
- Between 1 month and 2 weeks before the arrival date: we will retain 50% of the total amount of your reservation;
- For any stay cancelled within 15 days of the arrival date: we will retain 100% of the total amount of your reservation.
These fees may be refunded if the accommodation is re-let during the period in question.
If the tenant does not arrive within 24 hours of the scheduled arrival date, the contract becomes void and the full rental amount remains due to Natura Lodge. In this case, Natura Lodge reserves the right to re-let the accommodation.
We consider ourselves not responsible for any adverse weather conditions: this reason for cancellation or postponement is in no way valid.
No cancellations will be possible with a Gift Certificate: only a postponement will be offered, subject to availability and only within the current year.
4.2 - Cancellation notified by Natura Lodge BEFORE your stay
In the event of a weather alert or flood warning, with announced external events beyond our control, such as very heavy rain, storms, or thunderstorms, Natura Lodge reserves the right to cancel your stay for safety reasons. In this case, we will offer you the option to postpone your stay to a later date within the current year. 4.3 - Cancellation notified by you ON SITE If the stay is shortened for any reason whatsoever, the total rental price remains payable to Natura Lodge. No refund will be issued. 4.4 - Cancellation notified by Natura Lodge ON SITE In the event of an orange or red weather alert with announced external events beyond our control, Natura Lodge reserves the right to cancel your overnight stay for safety reasons. Alternative accommodation will be offered, subject to availability and at no extra charge, and only in this case. No other compensation may be claimed. Only if we have no alternative accommodation available will you receive a full refund or be offered a rescheduled date within the current year. 5. Reservations with Gift Vouchers: Reservations made using Wonderbox, Naturabox, or Ardèche Détente Gift Vouchers become effective upon acceptance of these General Terms and Conditions of Sale (GTC). When making a reservation, the Gift Voucher number is recorded and then validated exclusively by Natura Lodge. Your Gift Voucher will then be blocked. It will no longer be usable at any establishment other than Natura Lodge.
Gift Certificates are non-refundable under any circumstances.Upon acceptance of the Terms and Conditions and receipt of the Gift Certificate by mail or email, you will receive an email confirming your reservation, which will include practical information about your stay.
Please note: if the Gift Certificate is not received within 8 days, Natura Lodge may cancel your pre-reservation and make the accommodation available for rent.
6. Security Deposit:
6.1 - Unusual Accommodations
- Security Deposit: For all rentals of unusual accommodations, a security deposit must be paid upon arrival in the form of a credit card authorization.
6.2 - Cottages
- Security Deposit: For all rentals of our cottages, a security deposit must be paid upon arrival in the form of a credit card authorization.
- Cleaning Deposit: Cleaning is not included in our price. A cleaning deposit of €50 (Capitelle cottage) / €70 (Boriette cottage) must be paid upon arrival (credit card authorization).
If, upon your departure, the equipment and premises are not cleaned or are left unsatisfactorily cleaned, the necessary cleaning will be systematically charged according to the rates indicated on the contract (€50 or €70), and your credit card will be debited for this amount. - Cleaning service: If you do not wish to clean, the cleaning service is charged at €50 (Capitelle cottage) / €70 (Boriette cottage). This service must be ordered no later than the day of your arrival.
Please note: the cottage must be returned in a "reasonable" condition, and cleaning the kitchen area (dishes and refrigerator), the griddle, and the trash remains your responsibility in all cases. - For private rentals, a security deposit of €1000 will be required in the form of a credit card imprint. This deposit will be released if no damage is found and once the common areas (common room, dishes, floors, and refrigerator), the Natura Lodge's professional kitchen (dishes, floors, and cold room), and the griddle (complete cleaning) have been cleaned and the trash emptied.
6.3 - Groups
7. Children:
All our accommodations are accessible to children with no minimum age requirement. The cabins are accessible by stairs and secured by a gate. Children remain the responsibility of their parents. Children must never access the pool area unaccompanied. Any violation of this rule may result in the immediate termination of the stay without compensation or refund. 8. Swimming Pool: The Domaine's secure swimming pool is open during the warmer months from 8:00 AM to 9:00 PM. The paddling pool is open the same hours from July to August. The gate to access the pool area must always be kept closed. Anyone who does not comply with this safety rule will be immediately and permanently banned from the pool without compensation or refund. 9. Fires: Smoking is prohibited in the accommodations. Smoking is permitted provided that the ashtrays provided on each terrace and throughout the grounds are used. Candles, incense, insect coils, charcoal barbecues, or any other source of fire are strictly prohibited on the premises. Any violation of this rule may result in the immediate termination of your stay without refund or compensation. 10. Pets: Our friends, pets, are not allowed in the accommodations or on the property. 11. Noise: Natura Lodge is appreciated for its tranquility and offers nature as its soundtrack! However, out of respect for our guests (both humans and wildlife), we tolerate noise sources (radio, music, CDs, etc.) on the premises only from 8:00 AM to 10:00 PM, with consideration for everyone. If complaints arise from other occupants, we may have to limit them for everyone's well-being. Respect for all is our guiding principle. Silence is also required after 10:00 PM. 12. Rates: Our rates are inclusive of all taxes. Only the rates listed on the "Rates" tab of our website are valid. Our rates include the rental of the accommodation and its equipment, utilities (water, electricity, heating), breakfast (except for cottages), and access to the swimming pool (outdoor and unheated). Bed linen is charged at €5 for single nights, and is free for stays of 2 nights or more (beds are not made upon arrival). For bookings made with a Wonderbox, Naturabox, or Passtime gift voucher, and for stays in cottages, a mandatory linen package is required (detailed before booking confirmation). Towels are provided only for stays of 3 nights or more.
Motorcyclists welcome: we will provide towels in all cases ;-)Our rates do not include personal expenses (packed lunches, drinks, and various extras), access to paid leisure activities (sauna and massages), the security deposit, cleaning (gîtes), and the tourist tax.
13. Personal belongings and accommodation equipment:
It is recommended not to leave valuables in the accommodation. A safe is available in each unit. Natura Lodge accepts no responsibility in case of theft.
The renter agrees to report any lost, broken, stolen, or damaged equipment. The cost of damages may be charged.
14. Capacity:
Accommodation rentals are based on a specific number of people.
If the number of people exceeds the expected number, Natura Lodge may refuse entry to these additional guests for safety and insurance reasons.External visitors are prohibited, except with prior agreement.
Under no circumstances may external visitors access the swimming pool.
15. Lost and Found:
At the end of your stay, you are asked to check that you have not left any personal belongings in your accommodation or in the common areas. All personal items, excluding perishable goods, must be claimed within one month of your departure. Found items can be shipped after receipt of payment for the postage.