General conditions of Natura Lodge rental
1. Reservations / Regulations:
The reservation becomes effective once the customer has sent a deposit of 25% (50% for groups) of the total rental amount, either by credit card, bank check, transfer or holiday vouchers (ANCV). You will then receive a confirmation email which will include practical information relating to your stay. The balance of your rental must be paid no later than 1 month before the start of your stay.
Any reservation made less than 1 month before the start of the stay must be paid in full when booking.
Please note: if the deposit is not paid within 8 days, Natura Lodge may cancel your pre-reservation and return the accommodation to rental.
Natura Lodge reserves the right to refuse reservations for one or two nights on public holidays, long weekends, school holidays and in July and August.
Any additional services will be payable on the day of departure, according to the current rates displayed on site: meals, drinks, extra beds, massages, etc. The prior confirmation sent before your arrival can therefore no longer be contractual if you have consumed additional services and/or if the number of people accommodated has been modified.
Means of Payment accepted on site: Bank checks / Holiday vouchers (ANCV) / Cash / Credit card.
2. COVID-19 health protocol:
We are doing everything we can to welcome our guests in the best conditions while respecting the health protocol in force.
In order to help us best apply this protocol, we ask our guests on the day of their departure:
- to place their sheets in the laundry basket in front of reception
- to bring back to the welcome their courtesy tray if it was used during the stay
- to throw their trash in the container provided for this purpose.
3. Arrival / Departure:
For better organization, Natura Lodge receives its guests from 4:30 p.m. and until 7:30 p.m. The client must notify Natura Lodge in the event of late arrival.
Departure from the site must be before 11 a.m. (before 10 a.m. for gîtes).
Respecting arrival and departure times guarantees the good maintenance of the rented premises.
4. Cancellation of rental
Because unfortunately we can never predict the unpredictable, we strongly advise you to subscribe cancellation insurance when booking with our partner “Campez Couvert”.
4.1 - Any cancellation must be notified by you BEFORE your arrival by e-mail or telephone.
For any canceled stay:
- More than 1 month before the arrival date: we will retain the 25% deposit paid;
- Between 1 month and 2 weeks before the arrival date: we will retain 50% of the total amount of your reservation;
- For any stay canceled within 15 days before the arrival date: we will retain 100% of the total amount of your reservation.
These costs may be reimbursed if the accommodation could be re-let during the period in question.
If the tenant does not appear within 24 hours following the scheduled arrival date, the contract becomes void and the total rental amount remains acquired by Natura Lodge. In this case, Natura Lodge reserves the right to re-rent the accommodation.
We consider that we are not responsible for possible unfavorable weather: this reason for cancellation is in no way valid.
For any modified or postponed stay, a file management fee of €30 will be charged subject to being able to offer other accommodation or another available date that is suitable in the same year. Otherwise, a postponement to another year will not be accepted and cancellation fees will be applied as defined above.
No cancellation will be possible with a Gift Voucher: only a postponement will be offered to you depending on our availability and only for the current year.
4.2 - Cancellation notified by Natura Lodge BEFORE your stay
In the event of a weather alert or flood warning, with external events announced beyond our control, such as very heavy rain, storm or thunderstorm, Natura Lodge reserves the right to cancel your stay for reasons of security. In this context, we will offer to postpone your stay to a later date in the current year.
4.3 - Cancellation notified by you ON SITE
If the stay is shortened for any reason, the total rental price remains with Natura Lodge. No refunds will be made.
4.4 - Cancellation notified by Natura Lodge ON SITE
In the event of an orange or red weather alert with external events announced beyond our control, Natura Lodge reserves the right to cancel your night for security reasons. Relocation to another type of accommodation will be offered to you according to our availability and at no extra charge, and in this case only. No other compensation can be claimed. Only if we do not have a rehousing solution available, the full amount paid will be refunded to you or a postponement of the date will be offered to you in the current year.
4.5 - Covid-19
Stays booked directly and affected by containment measures or holiday restrictions will be postponed in the form of a credit valid for 18 months if the customer requests it by email before the date of stay initially planned.
Stays booked by Wonderbox will be postponed to the current year if the customer requests it by email before the date of stay initially planned.
5. Reservations with Gift Vouchers:
The reservation made using WonderBox, Naturabox or Ardèche Détente Gift Vouchers becomes effective upon validation of these General Conditions of Sale (CGV). When making a reservation, the Gift Voucher number is recorded and then validated exclusively at Natura Lodge. From then on, your Gift Voucher will be blocked; it will no longer be usable in any establishment other than Natura Lodge.
Gift Vouchers are not refundable under any circumstances.
Upon validation of the T&Cs and receipt of the Gift Voucher by mail or email, you will receive confirmation of your reservation by email which will include practical information about your stay.
Please note: if the Gift Voucher is not received within 8 days, Natura Lodge may cancel your pre-reservation and return the accommodation to rental.
6. Security deposit:
6.1 - Unusual accommodation
- Guarantee deposit: for any rental of unusual accommodation, a deposit must be deposited on the day of your arrival in the form of a bank imprint.
6.2 - Gîtes
- Security deposit: for any rental of our gîtes, a security deposit must be deposited on the day of your arrival in the form of a bank imprint.
- Cleaning deposit: Cleaning is not included in our price. A cleaning deposit of €50 (Capitelle gîte) / €70 (Boriette gîte) must be deposited on arrival (bank imprint).
If upon departure the cleaning of the equipment and premises is not done or unsatisfactory manner, the cleaning necessary for the restoration is systematically invoiced according to the scale noted on the contract (50 € or 70 €) and your Bank Card debited for this amount.
- Cleaning service: if you do not wish to do the cleaning, the cleaning service is charged at €50 (Capitelle gîte) / €70 (Boriette gîte). This service must be ordered no later than the day of your arrival.
Please note: the gîte must be returned in "correct" condition and the kitchen area (dishes and fridge), the grill and the trash cans must be cleaned remains your responsibility in all cases.
6.3 - Groups
- In the event of privatization, a deposit of €1000 will be required in the form of a bank imprint. It will be destroyed if there is no damage This is noted and once the cleaning of the common areas (common room, dishes, floors and fridge), the professional kitchen of Natura Lodge (dishes, floors and cold room) and the plancha (complete cleaning) has been carried out and the bins emptied.
All our accommodation is accessible to children with no minimum age required. The cabins are accessible by a staircase and secured by a gate.
Children, however, remain the responsibility of their parents. Children must under no circumstances access the swimming pool area alone. Any violation of this rule may result in an immediate end to their stay without compensation or compensation.
8. Swimming pool:
The Domaine's secure swimming pool is open in fine weather from 8:00 a.m. to 9:00 p.m.. Its paddling pool is open during the same hours from July to August.
The gate to access the swimming pool area must always be kept closed. Any person who does not respect this safety instruction will be immediately and permanently excluded from the swimming pool without compensation or compensation.
Smoking is prohibited in the accommodation. Cigarettes are permitted provided that you use the ashtrays provided on each terrace and in the grounds.
Candles, incense, insect spirals, charcoal barbecues or any other sources of fire are strictly prohibited on the site. Any violation of this rule may immediately end the stay without compensation or compensation.
Our friends the pets are not allowed neither in the accommodation nor on the property.
11. Noise pollution:
Natura Lodge is appreciated for its calm and offers you nature in the background!
However, out of respect for our guests (human beings and wildlife), we tolerate sound sources (radio, music, CDs, etc.) on the site only from 8:00 a.m. to 10:00 p.m. with respect for everyone. If complaints from other occupants arise, we may have to limit them for the well-being of everyone. The watchword being respect for all.
Silence is also required from 10 p.m.
Our prices are inclusive of all taxes. Only the prices appearing on the “Prices” tab of our Website are valid.
Our prices include rental of accommodation and equipment, charges (water, electricity, heating), breakfasts (excluding gîtes) and access to the swimming pool (outdoor and unheated).
Bedding is provided (beds not made on arrival) except for reservations made with a Wonderbox, Naturabox or Passtime gift voucher (compulsory package to be paid) and for stays in gîtes.
Bathroom linen is only provided for stays of 4 nights or more.
Motorcycles welcome: we will provide you with towels in all cases ;-)
Our prices do not include personal consumption (packed lunches, drinks and various supplements), access to paid leisure activities (sauna and massages), deposit, cleaning (gîtes) and tourist tax.< /p>
13. Personal effects and accommodation equipment:
It is recommended not to leave valuable items in accommodation. A safe is available to you in each of them. Natura Lodge disclaims all liability in the event of theft.
The tenant undertakes to report any lost, broken, stolen or damaged equipment. The amount of damage may be invoiced.
The rental of accommodation is established for a specific number of people. If the number of people exceeds that expected, Natura Lodge may refuse these additional customers for security and insurance reasons.
External visits are prohibited, except by prior agreement.
Under no circumstances do external visitors have access to the swimming pool.
15. Found Objects:
At the end of your stay, you are invited to check that you have not left any personal belongings in your accommodation or in the common areas. Any personal item, excluding perishable foods, must be claimed within the month following your departure. Found items may be shipped after receipt of the postal charges relating to this shipment.